Firm Administration: Director of Personal Injury/Certified Professional Coach, Brown & Crouppen
Nicole Chartrand didn’t set out to work in the legal field. Initially, she was pursuing a career in social work when the opportunity to work at Brown & Crouppen arose.
“I just wanted to be in a role where I could help people,” she said. “I thought I would give it a try and it was the best decision I ever made.”
Chartrand’s day-to-day duties involve meetings with staff and leadership to address issues, question and offer mentoring and coaching. She monitors department metrics, reports and ensures the personal injury department and staff are following internal processes and meeting the necessary standards.
Tell us about your key accomplishments in this role.
I have always been heavily focused on department morale and employee engagement, but those two things were never more tested than when the pandemic hit. I think a key accomplishment was coming up with ways (big and small) to keep us all connected as human beings, not just co-workers, during that time. Virtual teambuilding days, daily gratitude as department, check-in meetings and holiday “get togethers” over zoom are just a few of the things that kept us all connected.
What is the best part of your job?
The best part of my job is getting to really know the people I work with, who they are, their families, their interests and passions outside of work. Brown & Crouppen has always had a very familial culture. We take a vested interest in the lives of everyone who works here, and it shows in our culture. The work I do as a coach also creates a wonderful opportunity to encourage and motivate colleagues and co-workers. Getting to see people you know so well, succeed in achieving their goals, is one of the things I am most grateful for in this job.
What is the best career advice you’ve ever received?
Always make the most generous assumptions about people. No matter what you may encounter, remember that everyone is doing the best they can.
What is something that would surprise people about you?
I would love to be a motivational speaker and present to large groups of people.