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Be Wise – Become Internet Savvy

Knowledge is power and there is a lot of knowledge on the Internet. Wisdom is learning how to use that knowledge. The Internet is a fascinating place. I remember about eight years ago when I bought my first computer, I ...

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How Do You Treat Your Clients? Time For A Quiz

Every business needs five things to survive and thrive. Clients, administrative procedures, procedures for getting the work done, a method to bill, and a way to collect the bill. In the past few weeks, we have been discussing the first ...

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Withdrawing Deserved Paychecks Leaves Employees Bleeding

“I just answered the phone because it was ringing. I’d like some clarification myself. That’s why I’m here,” said an employee of the Gateway Blood Services form the company’s Maryland Heights office that declined to give his name. But clarification ...

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Honoring Your Clients To Keep Their Business

During the last twenty weeks, we have been talking about tips for law office marketing, management and economics primarily dealing with getting clients, keeping clients and making them happy. I must admit that I have been looking forward to this ...

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Courtroom Cameras Place Legal And News Pros Under Scrutiny

Lawyers, judges and journalists are sure to return to the center of public debate when the high-profile preliminary hearing for Los Angeles Lakers star Kobe Bryant, on a charge of sexual assault, is publicly presented by both video and still ...

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Keep Track Of Milestones In Your Clients' Lives

Buying gifts for birthdays, anniversaries and special occasions is a common part of all of our personal lives, but should it become a part of our professional lives as well? Some years ago, I read a book entitled “How to ...

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It’s Never Too Early To Think About Clients And The Holidays

Merry Christmas! No, it’s not that time of the year, but the sentiment certainly applies. You are probably reading this in July, and if you are in the state of Missouri, the very last thing you are probably thinking about ...

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Keep Clients In The Loop With Announcements

When I first started practicing law over thirty years ago, it seemed firm announcements were a standard part of contact with clients. Over the years it appears as though fewer and fewer firms are using the traditional announcement to let ...

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Investors get whacked by nearsighted Wall Street

To understand why individual investors abandon the stock market, you only have to look at the indignities suffered last month by Amazon.com Inc., McDonald's Corp. and T. Rowe Price Group Inc.

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